TATOC is delighted to announce that CBC International, one of the UK’s most successful collection agencies, has become a TATOC silver affiliate.
CBC International has worked within the timeshare sector for several years handling the collection of annual maintenance fees and finance charges.
Key to their success is CBC’s recognition that the client values the owner and wants to enjoy a long-standing relationship so tact and diplomacy are important skills. Empathy, understanding and the wish to find a resolution suitable for all parties are crucial to their operation.
The team works closely with resorts, management companies and developers to ensure payments are made in time. “In this way, quality standards at the resort can be maintained,” explained director Roy Caligari. “If payments are late or not made at all, huge financial constraints are placed on the development and might even lead to additional increases in annual fees to the detriment of owners who pay promptly.”
CBC International is licensed by the Office of Fair Trading, registered under Data Protection and holds the international Quality Assurance Accreditation ISO:9001/2008.
Speaking about the new affiliation Harry Taylor, executive chairman of TATOC, said: “CBC International is a very successful organisation in this area of the business and we are delighted that they have come on board. Maintenance fee collection is a major operation for many of our members and CBC International might well be able to assist them with this annual task”.
As silver affiliates of TATOC, CBC International will adhere to the TATOC code of conduct issued in August 2011. All companies wishing to affiliate to the Timeshare Association are thoroughly vetted beforehand and continually monitored. Further details of the code of conduct can be found on the Association’s website (www.timeshareassociation.org).
Contact:
For further information about CBC International visit www.cbc-international.co.uk. You can contact Roy Caligari by email at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by telephone on: +44 (0) 151 515 3014.